VOICE ANALYTICS

With meetings and catch-ups increasing online, it is vital to capture and monitor these interactions to gain insight into customers, organisations, solve business problems and better understand how you interact with your customers.

Powered by our partner Boxer-Analytics, DidgeNet specialists can assist you with implementing an industry respected and innovate voice and data recording engines Liquid Voice.

Liquid Voice is an enterprise voice and data analytics platform with an advanced transcription engine that records, transcribes and analyses voice/data within cloud infrastructure based in our Australian-based data center or within your existing infrastructure.

The two services available are:

Boxer-Analytics

• Transcription powered Voice Recorder
• Features include transcription, speech analytics, Quality Management, PCI DSS
• For contact centers, financial markets, corporate, public safety and more

Boxer-Live

• Real-time Transcription, captions engine
• Features include lightning fast captioning, under a second or close delivery to devices (webpage published), audio capture, local transcripts available immediately, unlimited attendees viewing the captions, conference app integration, local application on the PC